We'd build it so we can't read it. The password is encrypted in the user's browser and sealed to one technician's key. We store ciphertext and hold no key that opens it, so a breach, a rogue insider or a legal order finds nothing readable.
It should disappear when the job does. Each request starts from a helpdesk ticket and is destroyed when that ticket closes, with a note written back and the whole handover on record. Nothing is left behind in an inbox or a chat.
We'd only say what's true. SafeHanded is young, and we'd rather say so than invent customers or badges. We hold no certifications yet; it's built to produce evidence for ISO 27001, Cyber Essentials and SOC 2.